At Long Lake Memories, we are committed to making our website accessible to all users, including individuals with disabilities. We strive to comply with the Web Content Accessibility Guidelines (WCAG) to the best of our ability and are continually working to improve the accessibility of our website.

Current Status:

• We are actively working to improve the accessibility of our website and are committed to ongoing efforts to ensure it is usable by people with disabilities.

Accessibility Features:

• Keyboard Navigation: Our website is designed to be fully navigable using only a keyboard

• Alternative Text: We provide alternative text for images to assist screen readers.
• Color Contrast: We use sufficient color contrast to ensure readability for users with visual impairments.
• Headings and Structure: We use appropriate HTML headings and structure to improve readability and navigation.

Feedback and Support:
If you encounter any accessibility barriers on our website, please contact us so we can address the issue promptly.

Disclaimer:
This accessibility statement reflects our current status and ongoing efforts. We are continually working to improve the accessibility of our website.

Effective Date: January 2025

This Privacy Policy explains how Long Lake Memories ("we," "us," or "our") collects, uses, and discloses information about you when you visit our website (the "Site"), make a reservation, or otherwise interact with us.

1. Information We Collect

We may collect the following information about you:
Personal Information:

• Name
• ContAct information (email address, phone number)
• Billing information (credit card details, billing address)
• Date of birth (for age verification)
• Reservation details (dates, number of guests, etc.)
• Communication preferences

Technical Information:
IP address

• Browser type and version
• Operating system
• Referrer URL
• Device information (e.g., mobile, tablet, desktop)

Information You Provide:

• Inquiries and requests submitted through our website or by email
• Feedback and reviews
• Social media interactions

2. How We Use Your Information
We may use your information for the following purposes:

• To process and fulfill reservations: To confirm bookings, process payments, and provide guest services.
• To communicate with you: To respond to your inquiries, provide updates on your reservations, and send you relevant information about our services.
• To improve our services: To analyze website traffic, understand customer preferences, and improve the user experience.
• To personalize your experience: To tailor our communications and offerings to your interests.
• To comply with legal and regulatory requirements: To comply with applicable laws and regulations.

3. Sharing Your Information
We may share your information with the following third parties:

• Service providers: We may share your information with third-party service providers who assist us in providing our services, such as payment processors, reservation systems, and marketing platforms.  
• Business partners: We may share your information with business partners who offer complementary services, such as event planners, caterers, and transportation companies.
• Legal and regulatory authorities: We may disclose your information to law enforcement or other authorities as required by law.

4. Data Security
We take reasonable measures to protect your information from unauthorized access, use, disclosure, or alteration. However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.   

5. Cookies and Tracking Technologies
We may use cookies and other tracking technologies to collect information about your browsing behavior on our website. You can typically control cookies through your browser settings.   

6. Children's Privacy
Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18.   

7. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website.   

8. Contact Us
If you have any questions about this Privacy Policy, please contact us.

87 E Long Lake Drive
Valparaiso, IN 46383
longlakememories.com

9. Comments
When visitors leave comments on the site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

10. Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

11. Cookies
If you leave a comment on our site, you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. 

12. How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users who register on our website, we store the personal information they provide in their user profiles. All users can see their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

13. What rights you have over your data
If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes

Effective Date: January 2025

1. Introduction

These Terms of Service ("Terms") govern your use of the Long Lake Memories website ("Site"), located at longlakememories.com, and all related services and features offered by Long Lake Memories ("we," "us," or "our"). By accessing or using the Site, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Site.

2. Use of the Site   

You may use the Site for lawful purposes only. You are prohibited from:

• Using the Site in any way that violates any applicable laws or regulations.
• Using the Site to transmit or distribute any viruses, worms, malware, or other harmful code.
• Using the Site to collect personal information about others without their consent.
• Using the Site to engage in any activities that are illegal, fraudulent, or deceptive.
• Using the Site to interfere with or disrupt the operation of the Site or any other website.

3. Reservations and Bookings

• When making a reservation through the Site, you agree to provide accurate and complete information.
• You are responsible for reviewing and accepting the applicable reservation terms and conditions.
• You agree to pay all applicable fees and taxes associated with your reservation.

4. Cancellation Policy
Our cancellation policy will be clearly stated on the Site and in your reservation confirmation. Please review the cancellation policy carefully before making a reservation.

5. Intellectual Property
The Site and all content included on the Site, such as text, images, logos, and software, are protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, modify, or distribute any of the content on the Site without our prior written consent.   

6. Disclaimer of Warranties
The Site and its contents are provided "as is" and "as available" without any warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Site will be error-free, uninterrupted, or secure.   

7. Limitation of Liability
In no event shall we be liable for any damages whatsoever, including but not limited to direct, indirect, incidental, consequential, or punitive damages, arising out of or in connection with your use of the Site.   

8. Indemnification
You agree to indemnify and hold us harmless from any claims, liabilities, damages, and expenses arising out of or in connection with your use of the Site or your violation of these Terms.   

9. Changes to These Terms
We may update these Terms from time to time. We will notify you of any material changes by posting the updated Terms on the Site. Your continued use of the Site after any such changes constitutes your acceptance of the updated Terms.   

10. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Indiana.   

11. Contact Us
If you have any questions about these Terms, please contact us.